Custom Deep Learning for Unstructured Email Data Extraction

Visual flow of AI extracting structured data from aircraft charter emails.


The Challenge: The Chaos of Unstructured Emails

For companies like True Aviation, the daily volume of charter request emails is overwhelming. Manually extracting travel dates, routes, and passenger details from hundreds of differently formatted emails is slow and prone to human error. Our client needed a way to instantly connect available aircraft with passenger requests without manual data entry.

Our Solution: An Intelligent Reading System

Instead of forcing employees to manually read every email, we built an intelligent system that understands the meaning behind each request. This acts like a digital team member that can scan thousands of messages and pull out the exact information needed in seconds.

1. Understanding Human Language

Emails are rarely perfect—people use different words to say the same thing. Our system is designed to understand the "intent" of an email. For example, it can tell the difference between a city someone is leaving from and a city they want to visit, even if the email is written in a casual, conversational way.

2. Automatic Data Organization

Once the system reads the email, it automatically identifies and extracts the critical details, such as travel dates, passenger counts, and specific aircraft requirements. This information is then neatly organized into a format that the client’s existing software can use immediately.

3. Real-Time Booking Support

By automating the data entry, the system instantly prepares the request for a match. This allows the sales team to see available aircraft that fit the customer's needs the moment the email arrives, rather than waiting for someone to manually type the details into a database.

4. Seamless Workflow Integration

We ensured the new AI tool worked perfectly with the software the client was already using. This means there was no need for a complicated new setup; the system simply runs in the background, making the entire booking process faster and more accurate.

Custom Deep Learning interface for extracting private aircraft charter data from emails.
Preview: Custom NLP model extracts flight routes and times from unstructured email requests in real-time.

The Results: Faster Bookings and 98% Accuracy

By removing the manual work of reading and typing, the client transformed their sales process into a high-speed operation.

  • 98% Accuracy Levels: The AI system consistently outperformed human staff in identifying travel dates and destination cities, ensuring fewer booking errors.
  • Dozens of Hours Saved Weekly: Staff members who previously spent 4–6 hours a day on data entry now focus entirely on customer service and closing deals.
  • Instant Response Times: Because the AI works in real-time, charter requests are processed the moment they arrive, allowing for much faster aircraft matching.
  • Scale Without New Hires: The client can now handle 5x the email volume without needing to hire additional administrative staff.

Turning Communication into Data

In the private aviation industry, speed is the ultimate competitive advantage. When you can process a request in seconds rather than hours, you win more business. Our Fintech-grade automation isn't just about saving time; it's about making your business more agile and responsive to your customers' needs.

If you’re ready to see how custom AI can turn your cluttered inbox into a structured stream of leads, schedule free AI Consulting Services Session now!.

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